Jewellery Care and FAQs
Beautiful jewellery, thoughtfully chosen. Made to be loved and enjoyed.
At Ivy & Sol, we believe jewellery should be more than just a finishing touch. It should make you feel good, reflect your personality and become part of the moments you treasure.
Whether you're treating yourself to something new, choosing a thoughtful gift or discovering your next everyday favourite, we want you to feel confident about the jewellery you're buying.
That's why we carefully select our collections, paying attention to style, materials, comfort and quality.
From our own curated Ivy & Sol Jewellery Collection to the beautiful designs we stock from Pepper You, Ocean Ripples and Flax Barn, each range has its own character and features.
Here you'll find answers to common questions about jewellery materials, everyday wear and how to keep your favourite pieces looking their best.
Our Jewellery Collections
What makes Ivy & Sol Jewellery special?
Our own Ivy & Sol Jewellery Collection has been carefully curated with everyday living in mind.
We look for jewellery that's beautiful, comfortable and versatile — pieces you'll reach for again and again, whether you're heading to work, enjoying a day by the coast or dressing up for an evening out.
Our curated collection features waterproof, hypoallergenic and tarnish-resistant jewellery, with designs ranging from delicate everyday essentials to colourful statement pieces.
We believe beautiful jewellery should feel special without having to be saved for special occasions.
What about Pepper You, Ocean Ripples and Flax Barn?
We're delighted to offer jewellery from a selection of independent brands alongside our own Ivy & Sol collection.
Each brand brings something different, from distinctive designs and contemporary styling to everyday favourites and thoughtful gifting pieces.
Because materials, finishes and manufacturing methods can vary between brands and individual products, we recommend checking each product description for specific details.
Not every piece we stock has the same care requirements or water-resistance properties. We want you to have the right information so you can choose and care for your jewellery with confidence.
Jewellery Materials & Quality
What is your jewellery made from?
Our jewellery collections include a variety of materials and finishes, depending on the design and brand.
These may include stainless steel, gold-tone or plated finishes, sterling silver, decorative beads, pearls and other embellishments.
Our curated Ivy & Sol Jewellery Collection includes stainless steel designs selected for their durability, comfort and resistance to everyday wear.
You'll find relevant material information in individual product descriptions.
What is stainless steel jewellery?
Stainless steel is a durable metal commonly used in everyday jewellery.
It's valued for its strength, resistance to corrosion and ability to maintain its appearance with relatively little maintenance.
It's a lovely choice for jewellery designed to be worn regularly, especially when you want something stylish and practical.
What does gold-plated jewellery mean?
Gold-plated jewellery has a layer of gold applied over another metal.
The appearance and durability of the finish depend on factors such as the base metal, plating method and thickness of the coating.
As with most jewellery finishes, regular friction, chemicals and everyday wear can gradually affect the appearance of the plating.
A little care can help preserve its beauty.
What is PVD coating?
Physical Vapour Deposition, or PVD, is a coating process used on some jewellery to create a durable decorative finish.
PVD coatings can offer improved resistance to wear compared with some conventional plating methods, although durability depends on the materials, coating specification and how the jewellery is worn.
Where a product uses PVD coating and this has been confirmed by the supplier, we'll include that information in its description.
Everyday Wear
Is Ivy & Sol jewellery waterproof?
Our curated Ivy & Sol Jewellery Collection includes jewellery designed to be waterproof and suitable for everyday wear.
However, waterproof doesn't mean that every material or decorative detail is unaffected by water, cleaning products or chemicals.
For example, pearls, certain stones, beads and other embellishments may require more delicate care.
For jewellery from Pepper You, Ocean Ripples and Flax Barn, water-resistance varies by product.
We always recommend checking the individual product description before wearing jewellery in water.
Can I wear my jewellery in the shower or swimming pool?
Some stainless steel jewellery is designed to tolerate regular contact with water.
However, we recommend removing jewellery before swimming in chlorinated pools, using hot tubs or exposing it to strong soaps and cleaning products.
These can affect decorative finishes and delicate components over time.
If you're unsure whether a particular piece is suitable, please get in touch before wearing it in water.
Will my jewellery tarnish?
Our curated Ivy & Sol Jewellery Collection is selected for its tarnish-resistant properties.
This means the jewellery is designed to resist discolouration under normal use, but it doesn't mean that every finish will remain completely unchanged forever.
Factors such as skin chemistry, perfumes, cosmetics, cleaning products, friction and storage conditions can affect jewellery differently.
Taking good care of your pieces will help them stay beautiful for longer.
Is your jewellery hypoallergenic?
Our curated Ivy & Sol Jewellery Collection is selected for its hypoallergenic properties, making it a considered choice for customers who prefer jewellery designed with skin comfort in mind.
However, everyone's skin is different, and no jewellery material can be guaranteed to prevent a reaction for every individual.
If you have a known metal allergy, particularly a nickel sensitivity, please check the specific material information before purchasing.
We're always happy to help you find out more about a particular piece.
Caring for Your Jewellery
How do I keep my jewellery looking beautiful?
A little everyday care can make a real difference.
- Store it carefully. Keep jewellery in a soft pouch, jewellery box or separate compartment to reduce scratches and tangling.
- Avoid direct contact with chemicals. Apply perfumes, lotions and hairsprays before putting on your jewellery.
- Clean gently. Use a soft, clean cloth to remove everyday marks and residue.
- Be mindful of water. Check the care requirements of individual pieces, particularly those with pearls, stones or decorative details.
- Remove jewellery for strenuous activities. This helps prevent accidental knocks, snagging or unnecessary wear.
- Keep pieces separate. Chains, earrings and bracelets can scratch one another when stored together.
Even jewellery designed for everyday wear benefits from a little care and attention.
How should I clean stainless steel jewellery?
For plain stainless steel pieces without delicate embellishments, gently wipe with a soft cloth.
If a more thorough clean is needed, a small amount of mild soap and lukewarm water may be suitable. Rinse and dry thoroughly, provided the individual product's care instructions allow it.
Avoid abrasive cleaners, harsh chemicals and rough polishing materials.
How should I care for pearl jewellery?
Pearls deserve a little extra attention.
Whether your jewellery features freshwater pearls or pearl-effect details, we recommend keeping it away from perfumes, hairsprays, household chemicals and prolonged moisture.
Wipe gently with a soft cloth after wearing and store separately to protect the surface.
For genuine freshwater pearls, avoid soaking or using conventional jewellery cleaning solutions unless specifically recommended for that piece.
Can I sleep in my jewellery?
Although some pieces are comfortable enough for everyday wear, we generally recommend removing jewellery before sleeping.
This helps prevent chains from tangling, clasps from becoming strained and earrings from catching on bedding.
Ordering With Confidence
How do I know which jewellery is right for me?
We know that buying jewellery online can sometimes be difficult, particularly when you're choosing a gift or looking for something suitable for everyday wear.
We aim to provide clear product descriptions, useful photographs and material information to help you make the right choice.
If you'd like to know more about the size, finish, materials or suitability of a particular design, please ask.
We're always happy to help.
Will my jewellery arrive ready to give as a gift?
Packaging can vary depending on the jewellery brand and product.
Where gift boxes, branded cards or pouches are included, we'll make this clear in the product description.
If you're purchasing something for a special occasion and would like to check how it will arrive, please contact us before ordering.
What if I have a problem with my jewellery?
We want you to be delighted with your purchase.
If something doesn't seem right when your jewellery arrives, or you experience an issue with an item, please get in touch with us.
We'll take the time to understand the problem and help you find an appropriate solution in line with your consumer rights and our returns policy.
Can I return jewellery?
Please see our Returns & Refunds Policy for full information about returns, exchanges and any hygiene-related exclusions that may apply.
Your statutory consumer rights are not affected.
A Little Care Goes a Long Way
We choose our jewellery because we believe it's beautiful, wearable and worth enjoying.
Whether it's a favourite pair of everyday hoops, a colourful necklace that brightens your outfit or a special piece you've chosen as a gift, we hope it becomes something you love reaching for.
And if you ever have a question about a piece of jewellery, we're always here to help.
With love,
Ivy & Sol